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SHIPPING & RETURNS

Return Policy

At Putani Paradise, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us so we can help.

 

Eligible Returns

 

A return or replacement may be considered when:

 

  1. The product received is damaged or defective.

  2. You received a different product from the one you ordered.

  3. Parts or components listed as included are missing.

  4. The product has a genuine manufacturing defect.

 

Conditions for Return

 

  1. Please contact us within 48 hours of delivery for damaged, defective, or incorrect products.

  2. The product should be unused and kept in its original packaging wherever applicable.

  3. Please provide your order number along with clear photographs/videos showing the issue.

  4. Returns are subject to verification and approval by Putani Paradise.

 

Non-Returnable Products

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Products may not be eligible for return if:

 

  1. The product has been used, damaged, altered, or misused after delivery.

  2. The issue is caused by normal wear and tear.

  3. The product is returned without its original packaging or required components.

  4. The return request is made after the applicable return period.

  5. The product is specifically marked as non-returnable on its product page.

Refund Policy

 Once the returned product is received and inspected, we will notify you whether your refund or replacement has been approved.

 

If a refund is approved, the applicable amount will be processed through the original payment method or another available method, as applicable.

 

Refund processing and bank/payment-provider timelines may vary.

 

Exchanges & Replacements

 

If you receive a damaged, defective, or incorrect product, we may provide a replacement subject to product availability. If a replacement is unavailable, a refund may be offered where applicable.

 

Return Shipping

 

For products confirmed to be damaged, defective, or incorrectly supplied by us, Putani Paradise will determine the appropriate return-shipping arrangement.

 

For other return requests, return shipping may not be covered.

 

How to Request a Return

 

Please contact our customer support with:

  1. Order number

  2. Product name

  3. Reason for return

  4. Clear photographs/videos of the product and packaging

  5. Any other information requested by our support team

 

We will review your request and guide you through the next steps.

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